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| - This review is specifically related to the remodeling and sales department at Shasta Pools, not an actual store location.
We have a nice inground pool that was built with the home in 1979. The pool liner was replaced in 2009 and is in great condition. However the pool deck surface is the original deck (other than having been re-painted at some point). The deck surface is chipping in several areas and it's time to be completely resurfaced.
Since we have a Shasta pool, we requested a quote from Shasta, to be considered along with quotes from other contractors. The sales representative showed up on time for the appointment, was professional, courteous and thorough. That's as much positive as I can say, as it goes downhill from here.
When he was looking at the chipped areas, he "observed" there was more than one layer that needed to be removed, so extra labor would be assessed. That was the first hint of the gouging that was to come. (All pool deck surfaces are applied in multiple layers as part of the process and resurfacing requires the removal by grinding down to the actual concrete surface).
The pool deck area is roughly 600 square feet, and the quote came in at over $6100, and that was after a $500 " coupon discount" AND an additional "5% discount" was applied, as the original price was almost $7000 before those "discounts". The sales rep made sure to boast that Shasta was the only "master pool builder" in the area, and how many thousands of pools they had installed since the company was founded decades ago. He also stipulated that they are the only company offering a 5 year warranty on their work. Those are probably accurate claims which I do not refute.
So I asked about the length of the project and the payment terms. He quoted me 7-10 days on the project, and said 50% was due up front, and the remaining 50% would be due after the surface stripping, but before the new material was installed. I felt my head spin in a "double take" fashion and I asked him to repeat that, as I thought I heard him wrong. He then repeated the terms and clarified that yes, the final payment is required BEFORE the job was completed. He said that is standard in these projects and "all contractors have that same requirement in this industry".
So, we received 4 other quotes for the same work scope, and all of them quoted a 2 year warranty on the work. Three of them quoted a 3 to 4 day project time, and those 3 all came in at $2300-$2400 on the total price of the resurface project. The 4th bid came in at $2900 with a 7 day project length. All 4 of these other contractors have A+ ratings with the BBB, as that is something I always check before hiring a contractor. Also, all of the other 4 companies required 50% payment up front and the remaining 50% AFTER the job is completed.
So in summary, the price that was quoted from Shasta was almost triple the price of most of the other contractors, required payment before the job is completed, and a much longer time to complete the job.
I cannot speak to the quality of their work or their service, as I did not hire them. However, I do encourage anyone considering a pool installation or remodeling project to make sure you do your homework and receive multiple bids and ask a lot of questions, then get any quotes, terms, and details in black and white before making your final selection. Personally, based on this experience, I will not be considering Shasta for ANY work on my pool from this point forward.
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