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  • My friend bought a Tacoma from you and have had two terrible experiences there that I know of, of which both times that I was with him. 1st. After taking his truck in to have a lift put in, which you sent out to have done, it came back with a "taco lean". Apparently this is a common problem with this truck that we had no idea of. So he took the truck back to have this problem fixed but was told that the lift needed to be taken out before any work could be done. He had to take the truck back to the 3rd party shop at your request, which was wrong, and had that done. 2nd. When he made the appointment to have this fixed, you then come back and told him that this is normal for this truck. Really, WTF? You could not of said this in the beginning before he bought the truck, oh he should of known that, Seriously! So an extra leaf was put in and then you sent the truck back out to have the lift put back in but don't call to say when it was done, he had to call and find out. Again, WTF? He was told to be there by 5:00 pm to pick it up, which we were, and then we sat there for over an hour WAITING for the truck to be brought out. Again, WTF? The young woman at the return desk felt so sorry for us because of the negligence of your service desk, that she was the one that got on them and had the truck brought out. What is wrong with you people? Apparently you are more interested in selling your fricking numbers than you are about your customer service! Thank you young woman who helped us last night and shame on you Avondale Toyota for such a terrible experience and letting me know why I would never deal with you.
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