"On Time, Every Time!"
That's the slogan for Quick Messenger Service. It's written at the top of their website. So I will be rather harsh on them for NOT being on time.
It was arranged for this company to pick up a package at 3:00. Not before 3:00, not after 3:00, not around 3:00. At 3:00.
First, they came at 12:30. They acted surprised that there was nobody there. After some back and forth, it was explained to them that they needed to come at 3:00.
It's now 3:30 and they haven't arrived yet. I called them. They were surprised that they were supposed to be here. Now they say they'll get here "as soon as they can". That's not good enough when you call yourself "Toronto's Business Courier".
I'm giving them an extremely generous 3 stars because there's a *chance* that the guy on the other end of this delivery messed up the instructions to them - although he insists that he hasn't. If I had arranged this entire delivery myself and they had this record for timeliness, they'd get 1 star.