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  • I hired Donation Movers to move me yesterday, 6/27/17. The first item they moved was an 840lb gun safe. They didn't wrap the safe before moving it so it was lying directly on their dolly. While transitioning through the front door, the dolly got hung up on the threshold and the safe started sliding off the dolly. I could see they were losing control of the safe as it became off balance so I stepped in to give them a hand. We managed to get it outside at which point they re-positioned it on the dolly. Once in the truck they began titling the safe back upright and noticed I noticed several deeps scratches in the side of the safe and I pointed this out to them Immediately. The lead crew member became defensive and explained how it was impossible that they could have scratched the safe. How could this have happened he asked? Well, I inspected the dolly and could see that the carpet on the dolly was fastened with metal screws that were basically flush with the carpet. Furthermore, the screws lined up with the scratches on the safe. After showing them this they agreed that they caused the damage...not sure how they could refute it at that point. Never was any type of apology offered whatsoever, they just said if they break something it will be taken care of and kept working. This was just the beginning...there poor attitude, complete lack of customer service, respect and professionalism became apparent. To say the least, the move went down hill from there. Later, while talking with the owner Paul on the phone (after he had consulted with his crew member about the incident) I asked him how he was going to make it right. He asked me what I meant. Lol. He said your safe still functions right? Really? He finally agreed to come look at it until on Monday (6 days later) and go from there. I asked him if he could come look at it now and he said he could not. A bit apprehensive about waiting 6 days to have him take a look, I asked him if he would acknowledge that his guys damaged the safe. He would not. I think I know where this is going....bottom line. You couldn't pay me to use Donation Movers. I will update this review if the owner comes out to look at the safe. UPDATE 7/6/2017....Owner has not contacted me.
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