The staff here is wonderful! They always make my dog, Lucy, relaxed when she comes in for her visit. I like when I go in to get her shots they explain what shots their administering and why they are injecting them on a specific part of the body. Lucy just got spayed yesterday and they were very informative with post op instructions. They even called this morning to check in on how she was doing! Great customer service and I will be a loyal customer! Thanks guys!