| rev:text
| - I think it's about time I write this review.
First off, I often don't believe Yelp reviews because sometimes a restaurant that others say are bad,are good.
But this time, I should have trusted reviews about this place...
We moved here a year ago and chose this place because it was close to UNLV and because they have a shuttle that runs each semester (not summers). Back then, I didn't have a car so it was the most viable option since my roommates worked and could not give me rides.
When we first moved in, we had problems with our grinder, our previous resident had dropped bones inside and the thing was clogged and would not work. We asked them to come and fix it and THEY LEFT THE DISGUSTING BONES on our counter!!! YUCK!!!! Next, our dishwashing machine was gross so we asked them to come clean it for us and so the cleaning lady came and turned in on, well, guess what?? THERE WAS A LEAK!!! it had flooded the cabinets under the sink and THEY NEVER FIXED IT!
A few months ago, I got a puppy. I was at first unsure if I was going to keep her and had not registered her yet under the lease. (It had been less than a week and 'SUPPOSEDLY') The maintenance men came in without notifying us and told the front office about her. They demanded I pay $400 for the fine PLUS her rent and deposit (which is non-refundable) too. I eventually kept her and was able to drop the fine but how is it that maintenance can come in and just decide how we should live?
After that incident, a few months later, (because I'm still in school) I ordered a book from e-bay for class which of course would have to picked up at the front office because of its size. So when I went to pick it up, my book was WET! and was water logged!! (Good thing it was not rented) BUT what if it was?? They are irresponsible with your mail and do not care if it is damaged or drowned in water.
A few weeks ago, we had a leak in our bathroom from upstairs and we called them in the middle of the night to come and stop the leak, but because we called on a friday night, they said they would not take care of it until monday. SERIOUSLY?? What is the use of the emergency line if they can't even clean up a leak?? What if it got bad and flooded our bathroom?? Coming from the upstairs was gross enough but we had to wait a whole weekend to get it fixed!!
Then today! I had recently applied to forward my mail at the post office and as someone here previously stated. I got a mail saying they were unable to process my request because it was "place of business" so I went to the front office and asked if they could write me a letter or something for the post office and THESE PEOPLE DO NOT CARE! They said, "Oh yeah, because we are a business attached to a residential, we can't do anything" SERIOUSLY??? They OBVIOUSLY don't care about their residents, we are just BUSINESS to them. Instead, they told me I had to personally go through my mail and make sure I update EVERY SINGLE ADDRESS ON EVERY SINGLE MAIL!! WTH!!! Isn't that why they have mail forwarding in the first place?? SERIOUSLY!!! (Save yourself the trouble)
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