I had my hot water heater quit working on a Tuesday morning. I was able to call and luckily these guys were able to come out that same night. I didn't even have to go or deal without hot water thankfully. They sent out a great technician and he knew his stuff and told me he had being it for years. It was nice to have someone with great experience installing an expensive hot water heater. I've dealt with terrible plumbing companies in the past so it was nice to find people who were reliable and upfront. I would recommend them to anyone at anytime.