HORRIBLE customer service!!
Back in January 2013 I purchased a galaxy s3. The associate made me think I was using my upgrade to get a discount on the phone for extending my contract (which Is the way I thought upgrades worked). Today, I went in to get a new phone because the screen on my s3 shattered and I wanted to switch to the iPhone, anyway. They told me I still had a balance of about 200.00 remaining on my s3 that needed to be paid off before I could use my "Jump" to get the iphone. They looked through my file to see that I had signed up to pay the remainder of the s3, which discounted my plan the amount of the monthly payments so my bill stayed the same. So in the end I was paying the full amount ($500something dollars) WHILE STILL EXTENDING MY CONTRACT. When I told the associate that I felt like I was tricked, he replied, "no, because you're paying the same amount of money," I about lost it.
SO, in order to get a new phone I will have to get the screen fixed ($150) Pay off the remainder of the s3 ($200), and put a down payment on a new phone ($???).
I suppose it was my fault for not reading what I was signing but I feel as tough it is the associates duty to explain what I'm paying for.
I have been with TMobile for 8 years and I am highly disappointed. I will not be purchasing a new phone from them nor extending my contract any longer than it has been.