I have a post office box here. The service is mediocre on a good day and generally the lines are ridiculously long. Not sure about their new service model where they have an employee helping keep the long queue in order with only one employee working the counter thus creating a literal 30+ minute wait. One time I was here during this debacle and the lone employee working the counter stepped away to answer the phone to talk to her union rep. Another time the line was super long, one person working the counter, and two people re-keying po boxes. And now to add insult to injury, they close the counter at 4:30 and the lobby at 5:30 (lobby used to be 24 hours). If there wasn't so much of a hassle to change addresses, I'd drop this place in a heartbeat.