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  • I've lived in the neighborhood for years, but haven't had a Big Zipp burger for awhile. I decided to remedy that this morning. Here's what happened . . . I phoned in an order for a Big Zipp for carryout just as they opened at 11:00. It took about 15 minutes. So far so good. However, when I arrived home, I discovered that my sandwich had no cheese, no pickle, no lettuce, and - worst of all - no special sauce, i.e., it wasn't a Big Zipp. What it did have were two plain hamburger patties surrounded by a bun. That's it. And, to top it off, the onion rings weren't even fresh. I was in a rush so I just ate the sandwich and a few of the rings. VERY DISAPPOINTED. I hope they figure out what is an obvious and easily avoidable QC problem. However, for me, there are too many other dining options nearby and I won't be returning. Update: I just read Zipp's unintentionally amusing response to my review. Pretty hard to believe, but apparently it was my fault after all: I was remiss in not opening the styrofoam container to make sure there was tartar sauce, etc., on my burger. Silly me. I was also at fault for ordering carryout because, according to Zipps, it's probably not as good as dining in. And as for the 'old' onion rings that deteriorated on the way home - I live three blocks away. Lol. What a clown show. But it does explain a lot.
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