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  • The food here is spectacular. So why only a 3-star rating? It's because of Smoke's disrespectful and blatant misuse of the NoWait system for getting a table. When you call ahead (and yes, you're going to need to call ahead) for a table, they get your phone number, and you'll get a text message prompting you to install the NoWait app on your phone. Normally, I avoid installing apps on my phone, but I figured I'd make an exception. NoWait is kind of cool in that you can see how many parties are ahead of you, and what the estimated wait time is. Well that seems nice, as I don't have to sit around waiting in the lobby of the restaurant. It started out with 8 parties ahead of me with an estimated 60-75 minute wait. Eventually it made it down to 6 parties ahead of me, but still with an estimated 60-75 minute wait. And then I got a text saying that my table is ready, and if I don't get there within 10 minutes, they'll give the table to somebody else! As I was running to the location, I glanced at my phone and there were still 6 parties ahead of me in line! When we got to Smoke, they had mentioned that while they use NoWait for their own wait list management and also text notification system. However, they do *NOT* use NoWait as it's *SUPPOSED* to be used by keeping the wait info updated. The result is that everybody that uses NoWait to check on the wait status of Smoke is surprised. So while the two of us made it in time, the other two in our party would not have been able to make it in the 10 minute window from having received the text message. If we got back on the list, it would have been more than an additional hour to wait. So we told them to not bother showing up. Smoke: Either use NoWait, and use it completely, or don't use it at all! What you're doing now is disrespectful to the customers, and I could imagine it even causing yourselves undue headaches. While we were waiting for our now 2-top opening, I overheard you explain the NoWait situation to pretty much everybody else who showed up. How does this not get old to you, and how have you not realized that it's a problem? Anyway, I'll likely be back because I love the tacos so much. But my girlfriend has mentioned that she won't ever come back, solely because of the NoWait fiasco. And I will definitely be hesitant to suggest it to friends until the problem is addressed.
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