I have been going to sassy lashes for 7 months now and I have never had a bad experience. The lash artists are always kind and always strive to meet your exact desires, when you aren't satisfied with your lashes, the owner Shauna offers a 3 day feee touch up period and it is clear that she is willing to go above and beyond to keep her customers happy and in love with their lashes. I have always kept the same retention period, between 2 and 3 weeks. People who are new to lash extensions should absolutely try sassy lashes out, but also don't expect your lashes to last if you don't keep up with them as far as washing, which a care kit is provided at your first appointment :) love this place and all the employees and they deserve way more than 5 stars!