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  • I ordered from these guys tonight using BeyondMenu. I've ordered from this restaurant many times before and I've never had an issue. The food has always been good and the service is matched. Tonight was completely different though. I ordered the family dinner A and it gave me a list of eight options for my rice or chow mein item. I chose the combination chow mein. I added a couple more items and I put my order through which totaled $35, no problems. I received a call from the store about three minutes later. Some young girl, who didn't tell me her name, tells me combination chow mein isn't available as an option for family dinner A. So I ask her if that's not available as an option, why is it listed on the website they use for online ordering (BeyondMenu) as an option? She answers me "we've never had a problem like this before." I told her if it's an option available for me to choose then it is an option available. All I hear is silence then she responds by saying nobody else has had this problem. Now I'm pissed because I have a store calling me after I placed a $35 food order and telling me I have a problem. I demand to speak to a manager and this girl tells me they have a manager but they're not in the store right now and they're not available to speak because they're not there. So rather than owning their mistake and honoring the items offered on the website they use to place their orders, they lose a good size dinner order and a repeat customer. I hope the management from this restaurant reads these reviews and does something about this because it is absolutely ridiculous!
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