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| - 4 Stars: Got what I was looking for
2 Stars: Initial service.
3 Star Average
This is probably one of the smallest Best Buys that I've been to. I visited this specific location about 4 times in the last 6 months and each time I got what I was looking for. Since I got what I needed, I have to at least give them 4 stars. However, their service here is lacking a bit. Not lacking in terms of no employees around. But lacking meaning no one willing to help. It's like a silent sale here. No one initiates service, you have to seek it.
I arrived this evening looking for a pair of purple Beats for my daughter. I know my way around a Best Buy so I walked straight to where the headphones are located and didn't find exactly what I was looking for. I see an employee helping two customers in the area, but noticed they were talking more personal stuff. Not a big deal. I enjoy the occasional small talk with people too. Plus, that's good service to strike a conversation, right? Well as soon as their conversation ended, the employee walked away. He didn't even ask if I needed any assistance. I normally wouldn't be irritated, but I think it was obvious I couldn't find what I was looking for because I was checking every peg for the purple Beats. So I had to do what a lot of these other Yelpers did, look for an employee. Wasn't an problem finding anyone because employees were everywhere. Coincidentally, there wasn't a single employee assisting a customer.
I finally found someone and not sure if they can tell that I was irritated, but one came to my help. I think her name was Brandi, but wasn't sure because she didn't have a name tag. I just remember names. What I was looking for wasn't on the floor so she checked her computer to verify if they had any in the back. They had some in the back and looks like she went out of her way to locate the item. Good save by Brandi and I ended up leaving with what I wanted.
Will I come back? I am not quitting Best Buy for anyone, not even bad service. However, I may drive out of my way to another Best Buy.
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