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| - I never leave negative reviews on Yelp but felt that this time around, I had no choice but to! My girlfriends and I love to go to Jack Astor's for drinks and apps. However, we frequent other locations and not the North York one. It just so happens that two weeks ago and just last night as well, we went to the North York location for some food and drinks and both times, we experienced the worst customer service. Our server from two weeks ago was not attentive to us whatsoever and was much more busy attending to the tables filled with men, chatting them up for minutes at a time, when we were clearly waiting to be served or waiting for a simple glass of water. I believe that throughout the two hours we were there, our waiter approached us twice. We even had to hunt her down to pay for our bill! We ordered the bowtie pasta (with no chicken) and the pasta came with no sun-dried tomatoes. We asked for them to add it and our waiter brought us two plates of COLD sun-dried tomatoes (are you kidding me?) That warrants the bare minimum, tip wise!
Anyway, we thought this one time horrid experience was a fluke so we gave it another shot last night. Again, awful service. This time, our waiter was too busy chatting with her fellow employees, too busy to come around our table at all unless we hunted her down, yet again. I even took a picture of her standing in a corner chatting with her co-workers for an extended period of time, hoping to show it to the manager, but honestly, we won't be coming back here, so I didn't bother. However, I have attached the picture to this review for proof that the service at this location is just simply awful, awful, awful.
Jack Astors North York location, I believe you need to step up your customer service before word gets around that your staff is picky with who they serve well and who they do not.
Sincerely,
Disappointed patron(s).
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