I've been here a handful of times before. Always great service, amazing food and wait times are never bad. Tonight, the printers were down and they were having a horrible night. We sat out on the patio and watched the whole thing unfold. My sister, my boyfriend and I watched other tables complain and the manager going around to apologize. As a server myself, I can say our server did everything he could. He kept drinks full, took orders as fast as he could and kept tables informed of what was going on. Yes, their food was taking a long time. The poor guy was doing everything he could, yelling at him wasn't helping anything. Our server was so nice and took great care of us, especially given the circumstances. The manager was very polite and offering to buy entire families meals and buying them drinks while they wait. Our food was amazing as always. The table next to us spoke to us laughing about how they hadn't gotten food yet.. I told them how great everything always was and that this is an off night. I told them the food is worth it and to give it another shot. Good job handling things the best you could! I'll be back!