My husband and I loved our stay here, and will definitely choose it again if we come back to the Toronto area. The two men who were working while we were there were both helpful and friendly. We arrived several hours before check-in, but they let us keep our things in the guest lounge so that we could explore the city. Sam gave us a map and recommended some places to go. We stayed in the Trillium room on the 3rd floor, which had a ginormous comfy bed and a beautiful private balcony, as well as a clean private bathroom. The breakfast options were great, and the staff offered to make us eggs or pancakes in addition to the self-serve options (breads, cereals, pastries, yogurt, fruit, etc.) The location was walkable to many interesting neighborhoods and attractions in Toronto.