I am a 'FastPass' Member of Clean Freak and I frequent their car washes daily. Last week was my first time visiting this location on Via Linda. When I arrived, there was something wrong with my fastpass. An employee by the name of Josh came by amd assisted me. He helped to get it working again. Since it was my first time at this location, he introduced me to the manager, JR, and said that if I needed anything to please let him know. I asked why their location does not have the high pressure air hose at the vaccuum stations. He said its because they offer detailing and that the air hoses are only offered if someone pays to have their car detailed. I asked if I could use the air hose myself. Since it was at the end of the day, they agreed but I understand and respect the way they do things.
The employees were great. The cleanliness was great. The overall satisfaction was great. The review lost 1.5 stars because of the lack of airhoses at the DIY vaccuum stations. Other than that, I loved my experience there!