I've been here twice since moving to AZ and have had bad experiences both times. The first time I ordered a lunch special and paid extra for a salad. When I got home I noticed that I only had a half portion of pasta and no salad. I called and spoke to a manager who was very nice and apologetic. She told me that the next time that I was in that I would get lunch on the house. My husband and I decided to visit after shopping and it was his first time coming. We ordered the calamari and asked if our son's pizza and fruit could come out first. The calamari came out and the pizza didn't come out for another 10 minutes, then we had to ask our waitress for his fruit, 10 minutes later we got his fruit. An hour went by and we never received our pasta, yet the table behind us received their food and they arrived after us. The waitress acknowledged that it was taking a while and kept saying "it will be out shortly" after waiting over an hour for ravioli and having our son become tired and upset, we decided to just pay for the calamari and pizza and leave. My husband happened to run into the manager to see if he could pay our check, in which I told her that we never received our food at all. She was very nice and comped the check, our waitress never even told her that we had been waiting that long. We certainly won't be back. Not a good experience on separate occasions but the manager was very sweet.