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  • Buyer Beware! In this case the lessee! Inverter was down for seven days before I realized no production was being made. I contacted Solar City. Had to wait over a week for a tech to come out and look at the system. Then I was told it would be 5-10 days for a new inverter. Still no contact from Solar City in that regards. They have a production guarantee they comes up after 2 years, but in the meantime I'm paying SRP for electricity and Solar City a lease payment which they will not reimburse. Bad! Bad! Customer service! Totally wrong on every level. I filed a complaint with the BBB. Will be filing a complaint with the Attorney General's office and contacting various local news station's consumer advocates. DO NOT! I repeat DO NOT lease or buy from this company. Update: It seems SolarCity is under the impression they have addressed my concerns. Actually, they have not. The inverter has been fixed, but my concerns and requests have been ignored in contacting their customer relations manager. When attempting to contact them again today, my email was denied as spam. When I emailed using a different email it went through. Odd? I'm not going away, as I'm sure they hope I will.
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