To update my major disappointment in the staff.. so about three or so months after our kitty passed, we got a reminder post card for him that it was time for shots. I called and explained that he had died. Now I've just gotten ANOTHER reminder card, 5 or 6 months later. Thank you, pathetic staff, for not having either the brains or the common sense to ensure I don't get these little cards to remind me about losing my pet. I would give them a zero if I could.