They are rude and non-caring. I used them 4 months (with no contract, Thank God). For both Scorpion treatment and regular pest control. Several weeks ago, we found two large scorpions in the house (in two separate locations) and called Magic Pest control and pleaded that they could come out and do an earlier service. We were actually willing to pay more if they could come out earlier. They told us no, they could not come out and that we have to wait until our regular scheduled day. They say that that are too busy. Well, today, I decided to help them out and canceled their service! I went ahead and contacted another company. My new exterminator is a breathe of fresh air. They not only did a great job in their treatment, but they treated us with respect throughout the entire process of scheduling. If you are in the process of deciding which exterminator to hire, my advice is not to use Magic. They are obviously too busy to handle your business, and since you are the one paying, do you not deserve a better attitude than that?