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  • My roommate referred me to this place. She has been a client here for a while. I have a Guinea Pig who I suspect has mites. She is in lots of pain, losing hair, and has bad scabbing all over her back. I walked in and explained things to the receptionist and she seemed great at first. She gave me options and even said since I would be a new customer they would wave the exam fee. I asked when was the earliest that I could get in because this was a priority for me. She say 11:30am. I booked the appointment and while I was standing there someone called in on the phone and she magically got them in at 9:30am. (Was 8:15am at that time). How come I was told 11:30am was the earliest yet some random person on phone was given a sooner appointment? Then I get a call at home at 10:15am saying they would have to cancel the appointment because the Vet had a surgery that was going to go longer then my appointment time. I offered to take any other appointment that day no matter how late. The lady gave me nothing but excuses. She referred me to another hospital but I live a block from this one and it would be impossible to get to. (Don't drive). Now if they would have given me the earlier appointment my animal would have been seen and this issue never would have affected us. Now I am stuck waiting for a different animal hospital to be able to see my animal and I pray that she does not die in the process. So over this whole ordeal Paradise Pet Hospital has lost me as a new customer and my roommate as a long time customer. We both feel that since this would have only netted them maybe $100 that it was not enough money to make them take us seriously. So take this as a warning to anyone thinking about having this place look after your pets. You better be made of money otherwise they will not take you seriously.
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