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| - This is one of, if not the worst Cafe Rio in town. I used to live over by the Eastern/Richmar location and loved the food and customer service.
I moved to Deep Henderson (Paradise Hills) area about a year ago and was disappointed with the food choices nearby. Then one day I noticed this location was being built.... My wife and I rejoiced. We came to this location the day it opened and have been disappointed with it ever since.
The wait time when in line is ridiculous, it's as if sloth's are making ur food.... And by the time u reach the location to order (at around 6pm;prime dinner time) we have been told several times they are either out of chicken, steak, lettuce, pico, guac, etc.... This is a popular Mexican food establishment/chain. How does this happen?!?!?! And it's sad because there really isn't a lot to chose from over here that we can just avoid this Cafe Rio location all together.
I've about 4 months ago, I was standing in line when I noticed some rather juvenile behavior. Two of the punk kids in the back of the kitchen were "smoking and joking" around with each other using profanity like they were in the locker room at high school. What a joke!
Every now and then we place the occasional "To-Go order" in an effort to just grab some quick Mexican food by the house. They can't even get this right!!!! The food either isn't ready after an hour, or my meal is messed up entirely. I'm not the complaining type, but I boiled over the last time I was there and expressed my frustration in as nice a way as I possibly could. I asked to talk with the manager, and the check out clerk told me there wasn't one. Waaaahhhh?!?!
I've been eating Cafe Rio since it came to town many years ago and absolutely love the food when it's made appropriately by professionals. This location is a disgrace to the franchise.
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