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| - On 08/22/2015, I had a great facial with the manager. She did a wonderful job! The reason why I am rating as poor is because of Nayomi, the front desk receptionist who provided awful service. I have been to Pure Vanity several times before, when other front office staff was working they were efficient, offered suggestions, answered questions, acknowledged customers when they walked in. Nayomi appears to be overwhelmed even when she's servicing only one customer! I noticed when I walked in the customer before me appeared frustrated attempting to pay for her service applying a sale promotion. When I was prepared to pay for my facial and purchase about $200 worth of product, I too wanted to apply the "Back to School" promotion I was offered and frankly the reason why I scheduled a facial. Nayomi told me the offer was only for students and I needed a valid student ID. I don't know of many students who would be able to pay $85 for a facial let alone additional hundreds for product. I asked where it stated a valid ID was necessary. Nayomi became upset not only with me but the person she attempted to train, taking over the checkout transaction leaving the trainee simply sitting there. I told Nayomi I simply wanted the best price. She abruptly responded, "I thought I had just done that!" At that point to avoid frustration for all, I decided to simply pay for the facial and asked her to forget the product 10% discount (although I received an email with that offer which was presented) as I would not be purchasing it . There are at least 3 spas that provide great aesthetic services including Pure Vanity, clients have choice these days and we spend BIG money on this. But because of Nayomi's rude and confrontational nature Pure Vanity just lost one customer.
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