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| - Food 4.25/5
Service 2.5/5
Overall: 3.75/5
I've eaten at Kingyo a few times in the past and have always enjoyed it. Food is tasty and nicer than what you get at other izakayas, such as Guu. However, I came here with my family for a birthday dinner a few weeks ago and it left a sour taste in my mouth.
I had booked a reservation online. When the server came to take our orders, we asked for the $40 course menu, which is listed on their website. The server said that it could not be done because we needed to request it in advance. Now, I had clearly read their website, which states: "...if you wish to have something swapped out, you must contact us at least 2-3 business days in advance, so we can prepare the special items for you!" I explained to them that on their website, it says that we have to call ahead IF WE WANT TO HAVE SOMETHING SWAPPED OUT. However, we had no intention of making any changes to the menu; we were happy with it as is. The server asked me what website I was looking at. I had to pull it up on my phone to show her that I was, in fact, looking at the correct website. She said the website had wrong information. She said that the kitchen wasn't able to prepare the course menu because they weren't given sufficient notice. Now, I don't understand how that could be - all the items on the course menu appear on the regular menu! The course menu was simply a better deal, money-wise, which is why we requested it (we were a group of 6). What if I had simply ordered the same items a-la-carte? Would they tell me they couldn't fulfill my order? I asked to speak with a manager. She said the manager wasn't in.
After having us sit there for about 20 minutes without water or anything, the server came back and said that she called the manager and they agreed to do the course menu for us. For 6 people, we got 2 of each item (1 dish to be shared among 3 people). There were about 10 or 11 dishes total.
All of the dishes were quite good and we were quite full at the end. I appreciated the variety of food - raw food, salad, fried food, rice. Since it was my birthday, I got a complimentary frozen green tea creme brulee. That was a nice touch.
I would go back for the food, but service left something to be desired. Maybe they should revise their website to read: "If you would like to partake in our course menu, you must notify us X business days in advance."
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