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  • Don't even want to give a 1 right now. Brought my autistic son here to get a donut. He dropped his on the floor and so we got in line to get a new one. The customers in line saw this and let us go ahead to get a new one. Nancy who made sure I got her name of NANCY started to make the sand which then the drinks the customer before us ordered. There were multiple times when she was just standing there waiting for the drinks and the food to be ready. My son who was waiting as patiently as he could kept saying I dropped my donut on the floor I need a new one. (I was ready to pay for a new one) When making the drinks she even acknowledged that he needed a donut as she said in a rude tone "there's people in front of you kid". After that my son still waited at the register. He started very quietly pressing the bell at the register. After waiting at the register for over 5 min and him pressing the bell the last time she looked at him and rolled her eyes. When I called her out on rolling her eyes at a child and a autistic one at that she said maybe you should just control him. You could have held his arms down. Ummm you are standing there waiting for food to cook, give the kid a donut and have me pay when you are done. Nope instead she says how busy she has been even though she was sitting down when we came in doing nothing. Yes there was a line at this point and everyone in the store saw and heard how she was talking about a child. When asked when the managers are I she said the morning and when asked her name she was sure everyone in the store knew how to spell it. Love the donuts but she needs some better customer service and multi tasking skills. Worst part we walked out without getting his replacement donut and if you have a kid yet a special needs one, you know how hard that it. Glad there are other donut stores around.
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