We went there for the first time on 12/22 and won't be returning:
As we arrived:
- The place was empty, minus a 7 person party in another room. Took minutes to get a waitress.
- Waitress does our app orders, then doesn't even bother to ask if we were ready to order. She went away for 5 minutes before returning.
The apps:
- I got chili cheese fries and a pretzel with queso. The fries were supposed to be large size but were only enough for one person. They used store chili that tasted like it came from the can. No flavor, originality or quality to it. The pretzels were more like one pretzel and came HAND RIPPED apart. Yes, they ripped it with their hands. Gross
The meal:
- I got a burger on a pretzel bun with chips. The pretzel bun wasn't a bun, it was a pretzel cut in half. What? Immediately went over to a waitress and asked for a bun. I waited and waited, nothing came. Our waitress then came over and apologized and she didn't even bring a bun. I also asked for chips and she gave me fries. We ended up telling them to take the burger back because we didn't want to pay for it and it took so long that I wasn't even hungry.
- My mom got a hoagie. If the burger thing sounded bad, this was right up there. The hoagie came on two three inch dinner rolls. There was barely any lettuce and one tomato. It was basically a sandwich, not a hoagie. The presentation and ingredients were awful. My mom was going to give it back but she was hungry and we had wasted enough time on the whole fiasco.
- The waitress apologized for the bad experience. Did she get a manager? No. Did they give us a discount to entice us to try again? No. They did nothing. They didn't care.
Overall:
- This place was awful and may have been one of the worst meals we've ever had. I have no idea why anyone would go to this place when the North Park Longue is right up the street and gives you more food with better quality for the same price. This place is awful and we will never go back.