I had the supervisor of the local office come to my door looking to sign up new customers. I had heard of TruGreen. I am from the South and they are a big company there. So I signed up for a minimal amount of service and pre-paid my account for the year (about $200).
At first things were going well. The only thing I was not happy about is that they were constantly calling me offering more services and I had to keep telling them no.
Then I got my first call from their collection department at 7pm. They told me I needed to pay for a lawn application. I told them I had pre-paid my account. The collection department said I would have to talk to the local office. So I called the local office and spoke to the lady in the office there. She said they had just converted over to a new computer system and she was working the kinks out of the system. She said she would fix my account and I would not be getting any more calls from the collections department.
Over the next three days I got 4 more calls from the collections department. I called the local office again. I was told the problem would be taken care of but two days later I got a call at 8pm from the collections department.
The next day I called and cancelled my account with TruGreen. I was told I would be sent the balance on my pre-paid account. I still got one more call from the collections department two days later but I had a cancellation number to give the collections department to have them quit calling me. More than a month goes by and I do not receive my check. So I called back today.
I asked about the balance on my pre-paid account and I was told I told them I was sent a refund check. I said that made no sense otherwise why would I be calling asking about the refund. After being put on hold several times they saw I was never sent the balance of my account. I was told I should get the check next week. I hope so or I will be calling again.
I cannot recommend this business at all. I think as an overall company they are good and have a good product but this store for certain seems to be highly unorganized and too pushy with their services.