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  • All I needed was some recall work done, and what should have been an easy simple process was unnecessarily long and frustrating. The process of making an appointment alone involved multiple calls and having to leave voicemails. Why in a large dealership is no one available to make an appointment at 10am on a Tuesday? When I arrived I spent 10 minutes waiting for the service advisor they assigned me, while at least 3 other service advisors sat around with no customers. My advisor had no idea what I was there for, despite me being very clear when I made the appointment, tried to upsell me, and then when I asked for an estimated time, gave me a time frame that was half what it actually took. Had I known it would be 4 hours I would have made other arrangements. Not only did the work take significantly longer but my assigned service advisor also left for the day without informing me. Overall just extremely poor service for a simple recall.
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