Reason being why I believe this Olive Garden is lacking is because of the cooks. The waitress was amazing and I will give her props. My mom ordered the tilapia and shrimp platter and I ordered the chicken shrimp carbonara. The presentation was not impressive and quite messy, but hey, looks are deceiving lol. My mothers tilapia and shrimp was messy looking as well, tilapia looked very bland as if was over poached. I bite into my dish and it's bland and taste nothing but heavy cream.
Best advice is try to have higher standards on your cooks and make sure they serve you your money's worth !