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| - I had been having problems with my Saturn running smoothly for a number of months. I am not a mechanic, but I'm usually able to figure things out myself. It just didn't happen in this case. So I did my due diligence searched Yelp and Angie's List. On these sites, I only considered ratings that had more than stars, more than one sentence and the reviewer had more than 5 reviews under their belt. Finally, their reviews could not be all 5 stars, but show SOME variability. To me, these criteria are vital in considering the reviews of others in which you don't know their true motivation.
I found Sunset Auto's positive ratings where consistent throughout. My final check was with the Better Business Bureau, which I am always suspicious about, but it closed the deal in this case. Sunset Auto has and "A+" rating, ("so, who doesn't?"), they have consistently been a BBB member since 1999, a long time ("hmmmm, interesting"), they were the only auto mechanic I was looking at to have no complaints ("Impressive, given how easy it is to complain about a mechanic")....even more important, they were the ONLY mechanic to actually have a positive review ("Damn! Think I found a good mechanic! Boo-Yah!").
Everything matched the previous reviews. Everyone I spoke with was positive and friendly and I NEVER felt I was being swindled. My problem was so simple I was embarrassed. Many mechanics would have tried to B.S. more expensive reasons to upcharge. This option doesn't seem to be in their lexicon. And I didn't have to deal with the "you better get this fixed, because it could be unsafe", etc. lines. Very refreshing!
Everything went the way it was supposed to. I called, brought my car in...late in the day and left it overnight to be looked at first thing in the morning. Got a call 1st thing in the AM, with price breakdowns and gave the go ahead. I followed up a few hours later and informed it was being finished. I've had my car 4 weeks now and have not had ANY problems. Everyone one was very professional, with a well-kept waiting area and actual current mechanic certificates on the wall! I would highly recommend anyone with car issues to give them a try, I doubt you will be disappointed.
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