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  • Scene: mid-afternoon on a Friday (translation: not prime time) Intention: Mom and I were in the area and wanted to peruse the racks and perhaps have me try on a few dresses for my upcoming wedding. HA. Silly, silly, naive, moi. The greeting clerk looked at us disdainfully upon our entry and said we could look around but could NOT try anything on "without an appointment". I reviewed the scene: frosty clerk, empty store. Sighed. Decided to play along. "Okay. Well, can we make an appointment for.... now?" I asked. "No." She replied and consulted her computer. "You can have an appointment in an hour and a half from now". "Here" she handed me paperwork, "you can fill this out now to save time later". I reviewed the paperwork and asked if I really needed to fill it all out (it was a lot of probing questions about flower girls and birthdays and color schemes and a whole lot that didn't feel relevant for me). She scowled at me and snidely said "Um, if you want to try on a dress you do". Breathe.Breathe.Breathe. I concluded the best thing to do was back away slowly from the controlling woman who seemed to believe she was in charge of all things tulle. I wondered if it would be helpful for me to remind her that she was not, in fact, working at a high end Beverly Hills boutique and perhaps should save the snooooooty attitude for her next gig, which may not be so far off given her customer service skills. Epilogue: We ended up going to a different David's Bridal location and had an infinitely better experience. The staff there couldn't believe this location would refuse to accommodate someone without an appointment, saying they deal with walk-in's "all the time". Overall, I found David's Bridal to have a sizable collection and to have lots of nice, affordable options. I simply would not recommend this particular location due to their strange policies and horrendous customer service. Me thinks not.
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