I went back again and honestly, my opinion hasn't changed at all except I like the fries a little more. But they weren't good enough to bump up the stars. There's been more than enough reviews to see that people like it, so whatever opening issues do not seem to apply anymore.
So in my opinion, Five guys is just not a good burger. My husband went with me and echoed my opinion. His favorite is Steak and Shake at South Point, and I agree the food is far superior and tastier, not to mention, cheaper.