| rev:text
| - I'm not the type to complain or be vocal about bad experiences, but I really feel the need to write a review after my very negative experience at Orange Sky last night.
It was early Sunday afternoon and I had called 3 times to make a reservation for the restaurant after hearing great things about it. The first two times my call went directly to a voicemail asking me to leave a message with my desired reservation time and that someone would get back to me. As I was uninterested in leaving a message, I called back again and my call was answered by someone. I made a reservation for two people at 7:45pm that night (Sunday) and we planned on arriving a few minutes early to grab a cocktail in the lounge while the sun was setting.
We arrived quite early (around 6:45pm) and let the hostess know that we were there and would grab a drink while waiting for our table. We mentioned that we'd love to be seated early, if possible, and we were told that "it should be about that time" (7:45pm) when our table would be ready. We understood, since it was Arizona Restaurant Week and we assumed the restaurant was incredibly busy (you aren't able to see the restaurant from the lounge area, so we couldn't tell).
We went to grab a drink at the bar and unfortunately, the bartender either was not behind the bar or had his back to us. After about 15 minutes, we were able to get a drink and have a seat. We relaxed for quite some time and later learned that it was the bartender's first night - understandable, but should have a bit more training as to not ignore customers when there are only about 4 people sitting at the bar. We went to sit outside on a small balcony right off the lounge.
At around 7:40pm, we started to get antsy and went inside to check on our spot and let them know that we had been on the balcony in case they missed us. We told them "we were out on the patio and just wanted to make sure you knew we hadn't left" since no one had said a word to us since we had been there. The hostess' response was, "We're waiting on our servers to catch up. You'd like to sit on the patio?" We replied, "We'd be happy to sit on the restaurant patio, however, we'd like to be seated inside or out - whichever was first available." She replied, "Oh. I'll keep that in mind." We were confused as to what just happened and thanked her although we felt she was giving us an attitude and sat back down.
At 8:15pm, when we still had not been seated or even approached by the hostess even though our reservation had been 30-minutes prior, we debated just leaving. We agreed that we'd give it 2 more minutes and we would cancel our reservation and head somewhere we knew we'd get good service. Just a moment after that, someone came up to us to tell us that our table was ready. However, we didn't receive an apology or anything. We definitely expected more from a restaurant that was so highly rated.
We were then walked back, through the velvet roped entrance, to the dining room. I must say, the space is absolutely gorgeous. Definitely a winner in the ambiance department. However, we were absolutely stunned when we arrived in the dining room and it was quite empty. There weren't many seated tables at all - which made us disappointed that we waited so long to be seated.... definitely a sign that they were understaffed.
We were seated at a booth inside, and waited for our server. And waited. After about 15 minutes of waiting, our server finally came by to get our drinks. We had decided to take part in the Restaurant Week Menu and were asked to put our entire order - drinks, meal and dessert - in all at once. We obliged, and waited. We weren't served our first course until 9:15pm.
When it arrived, we were definitely underwhelmed. The salmon was over-seasoned and overcooked. The soup was marginal, and the potatoes were hard. One thing that was great was the steak - although it was very small, it was cooked perfectly and seasoned just right. Unfortunately, our server didn't come back at all throughout our meal to check on us until we were just about through and she swooped our plate away from us without asking if we were finished.
Also, the women's restroom was dirty and there were paper towels all over the floor. Definitely not something I expected.
For spending over $160 on the meal and drinks for two, the service was unacceptable and the food was just okay. Overall, the experience we had was only a 2 out of 5. And it would be a 1 if the ambiance and view weren't as good.
I hate writing negative reviews, but Orange Sky should make an effort to work on their customer service. Once that is fixed, I'm sure it will be a great spot for a special occasion.
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