BEWARE! They charged my cleaning lady $168 to unlock door that is inside my garage into the house. The website says $35 for simple unlock This lock is really a simple lock and, I've had the whole house re-keyed before at $198. They took advantage of her situations. I called the manager and was first directed to a assistant manager who talks over you, in a sweet yet very condescending tone. I called back and spoke to manager named David. He seemed to want to look into this over charge and said he'd get back to me in one week, he did not. So, I called a week plus 3 days later and was directed to the same condescending assistant manager, David was out. I will continue to follow up with David until he answers me. But in the mean time, people BEWARE. They don't play fair. Double beware if you do not have English as your first language! They asked her for cash only so you have no credit card recourse to fix an over charge or complaint!