This restaurant is so deserving of the average 3 stars because of your highly dissatisfying meal and slow, understaffed service. Let me explain:
1. I came in and it took several minutes to get a cashier to get my order. He was okay. My feelings aren't hurt, but this shouldn't be the case since it was a slow Wednesday afternoon with a handful of people.
2. I chose Pad Thai with the veggie+tofu option. The taste barely resembled Pad Thai and the flavor of the entire meal was bland yet strangely sour due to the sauce, especially since it basically drowned in it. I didn't even squeeze the lime. I could barely tell there were other flavors, which is a pity. I thought I tasted cilantro in there, but I'm not so sure now.
3. Overall, it was so filling but unsatisfying.
Here are some suggestions to improve your quality:
1. LESS SAUCE. I cannot emphasize that enough. Western Asian food chains always seem to do this. Maybe add more crushed peanuts or peanut butter (is that even allowed?).
2. Taste a sample of your cooking, please. If it tastes strange to you, then it's pretty gross in big quantities.
3. Try chopping vegetables at home more often. It's cute some of your veggies were cut unevenly but I couldn't fit some pieces in my mouth aka the broccoli.
Then again, this is a food chain so what else do I expect. If you want Westernized Pad Thai or Westernized Asian food in general, this is the place to go.