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  • My mom has been going there for a long time. The front desk staff is horrible, They dont know what they are doing, They try to collect more co-payment at the last minute. she have been going there and her co-payment has always been 30, today they tried to collect 75. The whole point is if my copayment is 75 they should of caught in the the past months and charging her the wrong amount this whole time. I dont mind paying the 75.00 even know my insurance card says 30.00. When you try to speak up and complain the front desk staff gets very nasty with you. They try to speak over you so you got to speak louder. Then they refuse to see you after you complain. This is not how a practice should work. They should check and verify every patients co-payments before they come in. People on Social security like to plan there checks so when they pull a fast one on there customers is completely wrong. Give the consumer the real copays in advance so they dont waste time. These doctors talk about other patients in front of other patients which is against HIPPA Law. Stay away from this place and stay away from Doctor Jones. Then there customer relations lie to you and saying they will find a resolution and they call you and say theres nothing we can do. They dont care about their patients. Buyer beware...... The Better business Bureau has a F rating with this Medical office. So that should tell you something.
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