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| - As an Arizona native I had much anticipated this iconic location! A group of us gathered for a sentimental celebration at this staple and couldn't wait for the experience. We arrived early and to our surprise we were able to be sat early while awaiting our final guest. Sat about 15 minutes early to our reservation, we ordered a round of drinks to get the evening started.
Nearly 25 minutes later our drinks had not arrived as our final guest joined us. Not exactly sure where the bar is located, however I could have gone home for a glass of wine and been back in the time it took for our first round to arrive. Once ready to start with some appetizers, we decided to share two starters which looked great when they arrived. The lobster bisque was cold for our guest which was sent back and replaced with a temperature accurate dish. We're now over an hour in, and just finished a salad. This is where we should have ended the night.
For our next course we decided to order a bottle of wine, and a beer while that wine came. Another 15 minutes pass, no beer, no wine - and the wine we selected was unavailable. With no additional recommendation by the server, we had to request the wine list to make another selection. Still no beer delivered at this point, we chose another wine and I arrived shortly after the beer.
We were excited to try the Cedar River meat selection as one of our guests lived in Colorado and was highly anticipating a delicious meal. The group split two entrees when the ribeye was recommended by a servers assistant which we requested sliced to share. Once our meals arrived the steaks weren't sliced to share, and one guests side of potatoes was cold.
Beyond frustrated at this point with the timing of all of the delays and excuses (what turned into a 3 hour ordeal) we kept our mouths shut and continued on. We received the best service by a gal who wasn't even our server, great personality, informative and engaging. Our server did not have a professional appearance or demeanor, and we felt our party was an inconvenience to her evening.
The view and ambiance is not worth the price; the horrifically glacial pace of every course, the bread coming out after our salads, 30 minutes for a basic round of drinks, and no manager present to speak with on the concerns of our evening have us taking business elsewhere in the future. $300 gets you a lot in this town, there was not one portion of the evening that left us enticed to return. Having to ask for spoons for soup, fresh silverware, salt and pepper for a salad, sweetener for iced tea-this is basic stuff that I shouldn't have to request. This is by far the worst experience we have encountered to date.
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