This is a beautiful gym, lots of great equipment....so what's the problem?
This "gym" is sold to you as a "gym" when they sign you up at $39 / month but when you come to use the gym and find it full of "people in need" and you can't work out ... they then explain that this "isn't a gym as such, but more of a 'community center' that engages in community outreach."
Well that's great but how do I get to use the gym? I've come two and three times in the same day and can't get access to the machines I need to do my circuit training. Refund? "No we can't do that."
Take my advice...treat this as a 'community center' ...send them a donation for the good work they do...but don't sign up and pay for use of the facility...that includes the basketball court which is always being used by some scheduled event and the pool which "isn't in service at this time."
This is more of "drop you kids off for day care" than a place where you're going to get your workout.