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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2016-07-17 00:00:00 (xsd:dateTime)
itemReviewed	Rosati's Pizza
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	1 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	I ordered a pizza last night at 6:10 pm. at 6:38 my husband was at the counter and they had no order for us. They checked my name, his name, our last name and phone numbers. The girl insisted I must have called the wrong location by accident. Husband calls me, Rosati site still on my computer screen. Nope I called the right place. I screen shot the call log and sent to him. They offered to make a pizza for us if he'd like to wait for it. Since the entire tone of the conversation was we were wrong and didn't order he declined the offer. Fast forward to 7:54 p.m. as I'm just sitting down to the dinner I had to cook. A girl from Rosatis calls wanting to know if I'm going to pick up my pizza. I explain we already tried to pick up the pizza and she said "no you didn't" REALLY! The conversation went around a minute with her insisting we never showed up and I asked her if I needed to talk to the manger and she said yes I did. Scott the manager gets on the phone. He too insists I'm wrong and had my husband come to the store and if there had been an issue he would have been notified to handle it. REALLY so I'm a liar again. He suggested my husband went to the wrong location or did he even know it was Rosatis I ordered from? Here I started to loose my cool and offered that my husband is a 50 something competent professional that runs a multi million dollar business. I think he can find his way into the local pizza establishment to pick up a pizza without getting confused. The manager insists that we are wrong and didn't show up etc etc. He asked what the person at the counter looked like when my husband came in for the pizza. Wow, here's a trick question to show I'm lying. I asked my husband who gave a brief description and angrily asked why I am still talking to this person as my end of the conversation was definitely telling him I'm being unreasonably harassed. The manager would also like to know what time my husband came in so he can check his video (this should scare my because I'm lying right?) His employees say it didn't happen and he wants to get to the bottom of it. That was easy to answer since my husband called me from there to ask if I called that location when I ordered. After 11 minutes on the phone with the manager he said he would check the tapes and call me back. I hung up, scraped my cold dinner in the trash and tried to calm down. I have never been treated so poorly by someone who should wish to have my business. It felt like I'd just been interrogated and it was all very accusatory. Everybody at Rosatis is right and I'm wrong or lying! REALLY!! 42 minutes later Scott calls me back very apologetic saying someone fitting my husbands description did come in and leave without a pizza. The employee at the counter would be reprimanded and he hopes we will give them another try and he will put a credit on our account for our next order. He tried to explain that they do get prank orders and he was trying not to "take sides" between us and his employees. Here's my advise to Rosatis (Scott). Take sides!! I'm the customer and customer service counts for something. If a customer says they tried to pick up a pizza and they sound like a 50 something well spoken professional and not a high school prankster perhaps you should apologize for the confusion and a) after said apology ask if I could tell you some information so you can get to the bottom of this with your staff or b) offer to deliver a fresh pizza which I would have declined as I'd already cooked dinner but would have shown customer service matters to you. As far as a credit on my account for a free pizza. No thank you! This whole business from start to finish lasted 2.5 hours and was very upsetting. I would rather throw my phone down and stomp on it then ever dial that number again. HORRIBLE customer service! I would not have posted this review had I not seen that it appears this location has ongoing problems and this isn't an isolated incident.
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Kim

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