I was very dissapointed in the customer service at this store. When I went to the one in Thousand Oaks, CA, the sales associates were very attentive and where there to help me through the entire process. Whereas in this store, I felt unwelcomed due to my younger age and the associates probably believed I wouldn't make a sale with them. I was offered no help and was frantically trying to find one more item I liked that was full price to get to the $200 promotion sale. No offer to help; instead they decided it'd be better just to talk with one another and look at me when I was the only customer in the store.
When an older, more frequent customer walked in, both associates quickly greeted her with large smiles, told her about the promotions, and showed her items that would look good on her. Still. No help for me until I go to the register and pay.
Overall, I gave it 2 stars because the items were still classic and beautifully crafted but the sales associates made me feel less than welcome.