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  • Prepare to open your wallet! I scheduled for a 6 month dental cleaning. I was a new patient and in my previous visit was advised that my next cleaning would cost $91 cash or through their preferred membership $79. In my appointment I tried to refuse xrays as they are only needed annually and I had already had an exam from the doctor with xrays earlier this year. They still took xrays claiming that they needed to update my file since they've moved locations. The dental hygienist was very pleasant and then the doctor came in. When I went to check out the $91 bill that I was expecting was $360. They charged me for xrays, that I already had and refused, the cleaning, and doctors visit. I was never made aware prior to scheduling this appointment that these additional items were a part if their "routine cleaning." I was assured last visit that it would at the most e $91 which is why I kept my appointment. They never provided an estimate or made any reference to their erroneous services that would be additional. I felt taken advantage of and that they were intentionally deceitful. They refused to remove all additional charges and forced me to pay $162. It is really unfortunate that they treat customers with such disrespect. I will not be going back. I feel that it is the responsibility of the business to provide an estimate or explicitly state their fees, services, and charges. No one likes to be surprised at the cash register.
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