Honestly, I can't help but like this place. The two guys I've dealt with here (sorry I'm horrible with names) have always been honest with me. They're polite and professional. They take you to your car and SHOW you what the problem is in layman terms. It's not "around the way" cheap but they didn't charge me what Lexus would so I won't complain. Also, they fix things right, and it's usually the first time. I actually came to them after Lexus sent me away without correcting a rotor issue twice. Only once have I had an issue here (hence that nonexistent 5th star) and it had more to do with the dishonesty of their parts dealer than the shop. I wish they'd work with someone else.