Perhaps they're having an off day, but my coffee is a hot mess. Literally - a hot mess. It was not prepared to order. It's the temperature of liquid hot magma. And it's spilling all over the sides of the cup. When I mentioned the sitch, they took it back only to return a few minutes later with the same cup! At this point, it was so soaked in boiling liquid that the integrity of the cup was compromised. I mentioned the obvious problem and they took it back again. A long while later, I was wordlessly given another cup of coffee that was not prepared to order and definitely burned. It was, however, in a clean cup, so they've got that going for them. I buy coffee every day of my life and I've never had to deal with a situation like this before. Three tries and I still can't drink this thing! I'm sad because I'd like to support a local coffee shop. I just don't think I can part with another dollar here.