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| - WOW! Seriously, Nick is amazing!!!
First things first, I called on a Friday literally the minute they were suppose to open, and he answered the phone (unlike some other music/guitar stores in Charlotte). Nick was super polite and helpful, told me to bring it down to see what he could do. Stopped down at his shop 20 minutes later. I went to take it out of the case to show him what the problems I had were and within literally 2 seconds of me opening the case HE KNEW WHAT STRINGS I HAD ON IT.... not just 80/20 or phosphor but the brand, model, and gauge. Then without even taking it out of the case he knew about the issue I had been having with the neck. Talk about being blown away. Obviously, this is not his first rodeo.
He wanted to know what style of music I played, what sound I was looking to get out of it, and different options for strings, since I didn't care for the current strings I put on it. That showed me Nick really wants to give you the absolute best setup for you, not just a generic this is how high/low the action should be, let me change your strings, and send you on your way.
I picked up my baby and literally said "Wow!" out loud before I even played it. It played better than when I first got it. Action is perfect now, no buzz, and it stays in tune like a champ. He swapped my saddle, fixed my nut, polished the frets, fixed my tuning pegs, oiled the fretboard, checked my battery, and made sure I didn't pop a brace.
I couldn't be happier with the service Nick and his shop provide. Do yourself a favor, don't take your guitar anywhere else to have work done. Compared to local shops, the setup here is slightly more, but a million times more thorough, and worth every penny. You get what you pay for!
Bottom line: Nick is a master, and actually has a passion for what he does and it shows in the quality of his work. Top that off with his amazing customer service, and I don't know why you would go anywhere else to get work on your guitar.
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