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  • I came across the TMC booth at the CNE. The person taking the information was remarkably polite, and after leaving my information there, I left happy, looking forward to hearing from them for the quotation. I received a call a few days after to book the actual appointment. While the call started perfectly normal, the representative from TMC gave me a funny feeling. Certain questions just seemed odd, she asked if I was going to have anyone else there to decide on whether to go ahead, and that if I were going to consult with someone, it would be better if that person was there. I wouldn't say that the representative was aggressive, but a bit pushy for my tastes. Anyway, after the call, I forgot about it, till I decided to do a quick Google search on the company, and found out that other people have had similar uncertainties that I have, and that the company was very poorly reviewed on a different site. When they called to confirm, they called my home where my mother picked up, got confused as to who they were talking to (they thought she was my wife, no big deal). When I called later to postpone till I felt a bit more confident about whether to make a purchase like this, the lady on the line was quite abrupt, and going on about how I said I told them in the other call I didn't have a wife, but the lady (my mother) who they initially talked to identified as such. It was such a trivial matter of a small confusion, I couldn't really understand why she was trying to make a big deal out of it. I was so turned off that instead of calling to postpone, I just said I was simply not interested anymore. With the way the call ended, I am glad I didn't bother to postpone. I did a little research online on the company using a quick Google search. A clip that was posted online only reaffirmed my belief that cancelling the appointment was a good idea. I hate hard sells, and I dislike insincere customer service. Whoever the person was at the CNE booth should be given the responsibilities to be their sales person, because I would be a lot more inclined to buy a service from someone who is polite.
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