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| - I have never written a Yelp review but after my experience today I felt I needed to not only to explain my situation to the staff who was unwilling to listen to my side (let alone let me finish a sentence) but also for those of you who may be thinking about making a trek, as we did. I apologize for the length but this is for management to read as well.
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THE QUICK STORY
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Hardy's has a place where you can grab a wagon and saw, and then two different entry ways into their tree farm. All of their signs near the wagon and saw said nothing about cutting down anything under 4 feet tall.
There was a small sign on the left entryway that said you can't cut anything underneath 4 feet tall. There was no sign anywhere near the right entryway.
After reading all the signs near the wagons and saws, and proceeding to enter the tree farm on the right entryway (with no signs) we were scolded pretty harshly for cutting down a tree less than 4 feet.
After apologizing and agreeing to pay, I was rudely interrupted numerous times while trying to explain that the markings may not be very clear if you are entering the park from the right side. I was also scolded for not talking with someone before taking a wagon. How was I supposed to know I needed to check in with someone??
The employees were VERY difficult to talk to and although the manager lady wasn't too bad to talk to, she definitely didn't allow me time to suggest to her that maybe her signage wasn't very effective.
When we pulled our car up to pick up our trees, there was another gentlemen who was having the exact same issue we were, so it was a recurring problem. They ended up pulling the sign out of the ground and moving it to where the other signs and wagons were...probably where it should have been in the first place.
I don't even care that I had to pay $40 for a tree that was 2 feet tall. I am disappointed that I was treated so poorly as a customer and listened to so little.
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THE LONG STORY
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My girlfriend and I went to Hardy's two years ago and it was a pleasant experience. We dealt with the owner (a male) and he was very kind and helpful. This year was a different story.
We arrived and walked up to where they keep the wagons and saws. Our favorite part is cutting down our Christmas tree and we drove 2 hours to do it (we live in Chicago). Yes, there are closer farms but I had liked this place the previous couple years.
I would say my girlfriend and I are a bit nerdy, in that we are pretty careful to do things correct in really everything we do. This involved reading all the available signs around the wagons about the size of trees, cost, etc. We did this, didn't see anything funny, took a wagon and saw, and went on our way.
There are two walkways to enter the tree farm. One to the left, and one to the right. We took the walkway to the right so we could see the Reindeer.
We cut down one big tree and one small tree.
After arriving at the tree shaker we were met by two very rude employees who intended to scold us for cutting down the small tree. "There are signs everywhere telling you not to do this! You will have to pay full price ($60) for this 2 foot tree!) they said. I apologized and told them I was sorry and I hadn't seen any signs. I was reminded they are all over.
While my tree was being shaken, we walked around and again read all the signs to see what we missed. We still couldn't find anything that said we couldn't cut a tree down that was smaller than 4 feet.
I went back and asked the lady nicely "do you mind showing me where the sign is? We cant find it" She says rudely "there are signs all over"
"I understand" I say. "But since we can't find them, we'd like you to show us where they might be". She answers with, "well did you talk with one of us before you grabbed a wagon and axe!?"
"No", I say. "Was I supposed to? I didn't know there was a requirement to talk with anyone. I figured it was like a pumpkin farm and we could take a wagon and go, since I've been here before a couple years ago"
"If you've been here before, then you know you can't cut down a spruce shorter than 4 feet".
"Ma'am" I say..."I live in Chicago. I dont even know what a spruce is amongst the others, let alone that I'm not suppose to cut anything down under 4 feet. The only sign you have posted about this is on the left entryway to the tree farm. You have no sign anywhere near the right entryway to the farm"
"Well I'll give it to you for $40 instead of $60 like I should. Merry Christmas" she says sarcastically.
I was really looking forward to this but these employees really ruined our experience. We won't be returning and we won't be recommending this place to our friends anytime soon.
Shame on you Hardy's. You shouldn't make your customers feel bad when it's your fault for not labeling your directions and rules properly.
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