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  • Good old fashioned service. Listens to your likes and dislikes and finds you the perfect flooring. Where else on this planet could I find such a Fab place? Visited the big box stores; no one could really answer any questions. I mine as well have been talking about scientific data and the new frontier. Went to a small "designer's choice" suburban private store. Not lying - costs over 3x's as much. All the fancy ladies working there kept wracking up the costs. Went to a couple newly opened suburban stores. Both guys running the show at each store were ex-carpet installers who seemed burned out physically from all the hard work over the years. All the suburban locals took my number with the promise of a callback the following day. Nobody called. Worth the drive to Carpet Capitol and easy access off 90. This place should train service oriented businesses how sell to a customer. Simple: Listen, ask questions, stay on track, respect, find solution. Bam. Sale. I just might have to replace my carpet every year to experience this fine place over and over. Maybe that's why they are get so many new customers from the far East and West stretches of NEO.
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