Lots of email reminders, and when there was an issue with my payment they immediately contacted me so that my service wouldn't be canceled. Once the cleaner arrived he was personable and kind, and he did a great job cleaning. We had a move out clean and so it included appliances, and basically everything. The house was cleaned and the appliances were spotless. I was really impressed with the job that was done. Overall it was a great job. I would definitely recommend.